Network Operations Center
We monitor the technical condition of your equipment
From our Network Operations Center (NOC), VCS performs remote monitoring and maintenance. We even do updates and upgrades remotely.
By investing fully in remote management, we now resolve 80% of our disruptions remotely. This works quickly and efficiently, it saves in mileage and in energy consumption.
The NOC has a 24/7 service. This means a specialist is always available and accessible in every field. The NOC is in direct contact with the field engineers (third line).
How does it work?
The monitoring platform:
- shows the status of the camera network and hardware plus IT components, such as cameras, switches, and connections (based on current as-built documentation).
- also provides monitoring statistics, including network use, CPU load and disk space utilisation.
The Network Operations Centre detects anomalous patterns, for example, temperatures, system errors, network problems.
Immediate action
When the monitoring platform detects a failure or error, action is taken immediately.
A support engineer picks up the report straight away and carries out the relevant actions. In 80-90% of cases, an (impending) failure can be solved remotely, even before availability is affected.
If a fault does occur and if it cannot be solved remotely, we can determine exactly where it is located in the chain with utmost speed. This allows us to send our field engineers to a specific location.
Fastest possible recovery time
If, after the initial analysis, it appears that the failure needs to be addressed on site, VCS will immediately contact you by phone to announce the fastest possible recovery time and to coordinate any work that needs doing.
Our fleet is almost entirely electric. Even the work buses. As a result, our employees drive around emission-free. Our mechanics drive around in a Volkswagen ID. Buzz Cargo. They work throughout the country.
Our service organization operates 24/7, so that work can also be performed in the evening, at night and during holidays (if the breakdown requires it).
Important to know
For each outage, the notification is logged, and your organization receives an email confirmation of the notification.
Our platform contains all the details of the calls, and the relevant information can be viewed for each call all, such as the type of failure, start and resolution time and historical data.
VCS prepares a report for each failure, including analysis at the component and system level, description of the corrective maintenance work, and any other relevant details.
If a fault report is open longer than expected, a reminder is automatically sent to the handling coordinator.
